General
You agree to be bound by these terms and conditions of sale by ongoing to place order via Kenza website. All product orders placed by way of this website have to be done with honest, and promise to buy. All information you provided during the process of ordering must be true and correct.

Pricing
All product prices mentioned on this website are latest as of the date the product page was generated by the system. In case of different prices between prices on the product detail pages and prices on the shopping cart, the shopping cart will take precedence at the process of order, and it will be the price related in the case that an order is placed. The prices listed on our shopping cart include all relevant taxes including G.S.T, but do not include delivery costs. Delivery costs are included as the customer goes on through checkout, and are clearly visible before any information is required. All prices can be change or modified without any notice. In the event that a product is displayed price error or any error related to price, Kenza Pty Ltd or Kenza online will cancel the order and notify the customer. Errors and exclusion are excluded.

Payment
The customer can choice two options, made by credit card and made by bank deposit. Payment via payment gateway will not be considered finalized until Kenza Pty Ltd receives an official payment statement from authorized third party. Kenza Pty Ltd reserve the right to impose limits on the transaction values for any of the payment method we accept.

Warranty
Kenza Pty Ltd offers no warranty on all products above that which is offered the related manufacturer.

Delivery
Products sold by Kenza Pty Ltd are shipped only within Australia via Australia post, and the delivery area is limited to those areas serviced by Australia Post. The delivery time for each order is based on the availability time for the products(s) + shipping time. Shipping time varies from place to place, and can be anywhere up to 7 working days within Australia. In the case where multiple products are ordered together, the order will not be shipped until all products ordered are available from our warehouse. In condition where a particular product will be delayed for a long time, Kenza Pty Ltd will attempt to advise the customer of the situation and make any arrangements or adjustments necessary.

Upon Receipt of order
The customer is required to visually check the consignment for signs of damage. In cases where the consignment is damaged in transit, the customer must contact our Customer service as soon as possible. Before opening any product packages, please check that you have been sent the correct product. Kenza Pty Ltd can only accept return products in their original condition – please refer to our return policy for more information.

Return Policy
Kenza Pty Ltd offers a 14-day from date of receipt money back guarantee (less shipping costs) provided the product is returned unused, in the original undamaged package/box including all original packing, original owner’s manuals, warranty card and any included accessories, remote control, and/or power cords that came with the product. We reserve the right to charge 15% restocking fee (whichever is the greater) and replacement cost, or refuse the return if the items are returned incomplete or damaged in anyway. Except in cases where the product was shipped in our mistake or was considered to be faulty on arrival, the customer is required to pay all costs incurred with incurred with regard to shipping the product back to Kenza Pty Ltd.

Return Procedure
In order to return a product(s), please contact our staff at sales@kenza.com.au, or the relevant phone number found on the website. You will then be advised of the simplest way to return your goods. If the item is a defective exchange, Kenza Pty Ltd will pay the return delivery cost for the replacement item. Upon receipt of the returned product, Kenza Pty Ltd will inspect the returned product. If a product(s) is returned as defective, but is not found to be defective upon inspection, Kenza Pty Ltd will at our discretion deduct the standard restocking fees (subject to our return policy) plus delivery costs, or return the product to the customer at the customers expense.

Reservation of Title
Title for all goods dispatched remains with Kenza Pty Ltd until payment has been received in full. Until title passes, Kenza Pty Ltd can retain, repossess and/or resell all goods. Customers acknowledge that they hold all goods from Kenza Pty Ltd as bailee until title passes.